“The hardest part was knowing what to say to the family as you witness their pain. I was so worried about saying the wrong things and causing additional pain as a result”. – Vice Principal

As an administrator, you should make initial contact with any grieving family in your school community. Whether this is the family of one of your students or of a staff member; and whether a death is anticipated or is unexpected, your purpose will be to express condolences and support, and obtain information that you can share with the rest of your school community.